A powerful, flexible business intelligence platform helping transportation agencies understand and take action on complex data.
The Problem with Big Data
Transportation agencies typically deploy many disparate technology solutions throughout their enterprises, each with its own supporting software to monitor functional parameters, generating huge amounts of operational data. As the number of solutions increases, tit becomes more complicated to track key performance indicators (KPIs) and assess how these solutions are performing against service level agreements (SLAs) to which vendors are contractually bound, and to identify issues as they arise. Furthermore, vendors’ back office software does not typically support solutions other than their own, making reporting and monitoring disaggregated and hard to track. Even with multiple static dashboards, it becomes almost impossible to correlate data between them, assess dependencies, and analyze trends.
Xentelligent Insights Analytics dashboard for Passenger Wi-Fi
Next-Gen Business Intelligence Platform
To address these multiple challenges, Xentrans has developed Xentelligent Insights Analytics, a cloud-based business intelligence platform that unifies solution performance measurement. Insights provides our customers with a view of operational metrics and trends via a customizable web dashboard and automated, scheduled reports. Utilizing open application interfaces (APIs) and other data sources, Insights is able to ingest key metrics from multiple solutions from different vendors, integrating the results into a single streamlined interface. Insights takes advantage of the growing trend for regional agencies and departments of transportation to ensure that all data generated by vehicles’ operational systems, timetables, fares and location are made available through real-time open data standards and services.
Xentelligent Insights Analytics dashboard for EMV Contactless Payments
Service Level Accountability
It is unrealistic to expect vendors to reliably report when their solutions fail to meet performance requirements. As an independent and unbiased service, Insights offers a mechanism to hold vendors accountable by automatically tracking solution KPIs against SLAs, and calculating penalties in the form of Service Credits where they are due. Our existing Xentelligent customers are reclaiming significant amount of money each year in penalties from vendors as a direct result of Insights KPI monitoring and reporting.
Deep Learning for Smarter Analysis & Prediction
Insights Analytics 2.0 brings AI to the platform in the form of algorithmic, scalable machine learning to improve transit data analysis and introduce more accurate prediction from data trends. This form of machine learning reduces the need for human interaction with transit data; accelerates anomaly identification; and anticipates and addresses potential issues before they occur. Additionally version 2.0 introduces AI Assistant integration for natural language query and reporting.
Insights provides a solid, single-source of business intelligence with which transit agencies can make informed decisions regarding operational enhancements to increase passenger satisfaction and improve service reliability.
NEXT STEPS > Insights Analytics 2.0 can be implemented for any transportation agency seeking a better way to visualize transit data and leverage API-based analytics. Contact us for more information and to schedule a live demo.
Download Insights Analytics 2.0 flyer (PDF, 3.6MB)